Our thoughts are with the California residents in Napa and Solano counties that are recovering from Sunday’s earthquake. We want to take this moment to remind everyone what to do in the event of an earthquake or severe storm, since your solar system will understandably be the last thing on your mind. Here are a few simple things to remember:

  1. First and most importantly, ensure the safety of yourselves and your family.
  2. If your utility experiences a power outage, the system will automatically shut down as a safety precaution and will reboot once power is restored. If the system does not automatically turn back on, contact us.
  3. We are monitoring the system remotely, but if you notice any visible damage to the system or anything else odd about the system’s performance before we do, turn the system off and give us a call. Do not touch the equipment except to turn it off.
  4. We’ve got you covered. If you lease or finance the system from Sungevity, our system insurance covers any damage incurred during an earthquake or severe weather event.

Some Sungevity customers have checked in with us already and have found no issues with their solar systems. If you were impacted by the earthquake and are concerned about your Sungevity system for any reason, don’t hesitate to contact us at: 1-866-SUN-4ALL x5575 (866-786-4255 x5575) or customerservice@sungevity.com.

Posted by Leslye Penticoff

Leslye is the Content and Community Manager for Sungevity. She's also an avid coffee drinker and rock climber, and serves on the Board of Directors at Margination, a nonprofit in Troy, NY.